Questions, answered
FAQ
The important stuff about Club Gem, your order, sizing, shipping, and everything in between.
Where is Club Gem based?
Club Gem is based in Kansas City, Missouri. Our pieces are made to order with production partners, so your package may ship from a different location.
Where do you ship?
Right now, Club Gem ships within the United States.
How long will my order take?
We're cute, but we're not Amazon. Most Club Gem pieces are made to order, so most orders arrive within approximately 7–14 business days, including production and shipping time.
Timing can vary depending on the item, destination, availability, and time of year. You'll receive tracking by email as soon as your order is on the way.
Ordering for a specific date? Give yourself a little extra time since we can't guarantee delivery by a particular date.
Why did I only receive part of my order?
Don't panic. Some Club Gem pieces are produced in different locations, so items from the same order may arrive in separate packages.
Check your shipping emails for additional tracking information. The rest of your order may already be on the way.
How do I know which size to order?
Check the sizing and fit information on the individual product page before ordering. Club Gem uses different garment styles and blanks, so fit can vary from one piece to another.
We also include fit notes when something is oversized, relaxed, fitted, or otherwise fits a little differently.
Still unsure? Contact us before ordering and we'll be happy to help you choose.
Do you accept returns?
Yep. If it isn't working for you, unworn and unwashed items in their original condition can be returned within 14 days of delivery.
Return shipping is the responsibility of the customer and original shipping charges are non-refundable.
Please contact us before mailing anything back so we can send you return instructions.
Do you offer exchanges?
We don't offer direct exchanges. If you need a different size or color, you can return your original item according to our return policy and place a new order for the one you'd like instead.
This gets your replacement order into production faster instead of waiting for your original item to make its way back to us first.
Can I change or cancel my order?
Maybe, but message us fast. Because our pieces are made to order, orders can move into production pretty quickly.
If you notice an incorrect size, color, or shipping address after checkout, contact us immediately. We'll do our best to catch it, but once production has started we can't guarantee that an order can be changed or canceled.
What if something is wrong with my order?
We'll make it right. If your item arrives damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible.
Send us your order number, a quick description of what happened, and a few clear photos showing the issue.
Please don't mail the item back unless we specifically ask you to.
How are your designs printed?
Most Club Gem graphics are printed using direct-to-garment (DTG) printing. The design is printed directly onto the garment rather than applied as a thick vinyl-style layer, giving the print a softer, more wearable feel.
How should I wash my Club Gem stuff?
Turn your piece inside out and machine wash cold with similar colors. Avoid bleach and other harsh detergents.
Tumble dry low or hang dry when you can, and avoid ironing directly over the printed design.
Basically: be nice to your favorite shirt and it'll be nice to you back.
How can I contact Club Gem?
Head over to our Contact page and send us a message.
If you're contacting us about an existing order, include your order number so we can help you faster.
Still wondering?
Ask us.
Can't find what you need? Send us a message and we'll help you out.
Contact Club Gem →