Shipping & Returns

Made just for you.

Most Club Gem pieces are made to order, which means your item isn't produced until you place your order. This helps us offer more designs, colors, and sizes without creating a bunch of unnecessary inventory.

Please double-check your size, color, shipping address, and order details before checking out.

When will my order arrive?

We're cute, but we're not Amazon. Most Club Gem orders arrive within approximately 7–14 business days, including production and shipping time.

Many orders arrive sooner, but timing can vary depending on the item, destination, availability, and time of year. Holidays and other high-volume periods may take a little longer.

You'll receive tracking by email as soon as your order ships.

Ordering for a specific date? Give yourself a little extra time. Because our pieces are made to order, we can't guarantee delivery by a specific date.

Your order may arrive separately.

Some Club Gem pieces are produced in different locations. If you order multiple items, they may ship separately and arrive in more than one package.

If only part of your order arrives first, check your shipping emails for additional tracking information. The rest may already be on the way.

Returns.

We want you to actually love wearing your Club Gem stuff. If it isn't working for you, eligible items can be returned within 14 days of delivery.

Returned items must be unworn, unwashed, and in their original condition. Items with signs of wear, washing, stains, odors, pet hair, makeup, deodorant marks, or other damage may not be eligible for a refund.

Return shipping is the responsibility of the customer. Original shipping charges are non-refundable.

Before you send anything back: Please contact us first for return instructions. Returns sent without contacting us first may not be accepted.

Need another size or color?

We don't offer direct exchanges. Instead, return your original item according to the policy above and place a new order for the size or color you'd like.

This allows your new order to go into production right away instead of waiting for your original item to make its way back first.

Something wrong? We'll fix it.

A damaged, defective, misprinted, or incorrect item is different from a regular return.

If something is wrong with your order, contact us as soon as possible with your order number, a description of the issue, and clear photos showing the problem.

We'll review it and get you taken care of. Please don't mail the item back unless we specifically ask you to.

Need to change or cancel your order?

Message us fast. Because our pieces are made to order, orders can move into production pretty quickly.

If you notice an incorrect size, color, or shipping address after checkout, contact us immediately. We'll do our best to catch it, but once production has started we can't guarantee that an order can be changed or canceled.

Lost or missing package?

If your tracking hasn't updated for an unusual amount of time, your package appears to be lost, or your order is marked delivered but you can't find it, contact us.

We'll help look into what happened and figure out the next step.