Shipping policy

Shipping Policy

Thanks for shopping with Club Gem Print Co.! Most of our pieces are made to order, which means your order is created just for you after it’s placed.

U.S. Shipping

We currently ship within the United States only.

Processing + Delivery Times

Because our products are made to order, please allow time for both production and shipping.

Most orders arrive within approximately 7–14 business days from the date your order is placed.

Delivery times are estimates and may vary depending on the item, fulfillment location, carrier delays, holidays, weather, or other circumstances outside of our control.

We’re cute, but we’re not Amazon. Your order may take a little extra time to make its way to you, but we promise it’s worth the wait.

Shipping Rates

Standard shipping rates are calculated and displayed at checkout.

Orders of $75 or more qualify for free standard shipping.

Split Shipments

Club Gem works with multiple fulfillment partners, so items from the same order may be produced and shipped from different locations.

Because of this, your order may arrive in more than one package and at different times. You will not be charged additional shipping simply because your order is split into multiple shipments.

Tracking

When tracking information becomes available, it will be sent to the email address provided with your order.

Please allow time for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

If you notice an error after ordering, contact us as soon as possible at hello@clubgemprintco.com. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Club Gem Print Co. is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows unusual delays or you believe your package may be lost, contact us at hello@clubgemprintco.com and we’ll help you determine the next step.

Carrier delays after an order has shipped may be outside of our control.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery at hello@clubgemprintco.com.

Include your order number and clear photos of the item and issue so we can review it and make it right.

Please do not mail an item back unless we provide return instructions.