Refund policy

Return & Refund Policy

We want you to love your Club Gem order. If something isn’t quite right, here’s how returns work.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unworn, unwashed, and in its original condition.

To request a return, email hello@clubgemprintco.com with your order number. We’ll send you instructions for where to mail your return.

Please do not send your order back to the address on the original shipping label or to the address listed on our website. Returns must be approved before being mailed, and items sent back without contacting us first may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery at hello@clubgemprintco.com.

Include your order number and clear photos showing the issue so we can get it taken care of for you. Please do not mail the item back unless we ask you to.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, you can return the original item according to the policy above and place a new order.

Because our products are made to order, please double-check the sizing information on the product page before ordering.

Non-Returnable Items

Items that have been worn, washed, altered, or damaged after delivery cannot be returned. Gift cards are also non-returnable.

If an item is marked as final sale, it will be clearly stated on the product page and cannot be returned.

Order Changes & Cancellations

Because our products are made to order, production can begin quickly after an order is placed.

If you need to change or cancel an order, contact us as soon as possible at hello@clubgemprintco.com. We’ll do our best to help, but changes or cancellations cannot be guaranteed once production has started.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or credit card company.

Original shipping charges and return shipping costs are non-refundable.

If more than 15 business days have passed since we approved your refund, please contact hello@clubgemprintco.com.